FAQ
Questions, answered.
Can't find what you need? Just ask directly.
Getting started
How do I sign up?+
Hit Create account , pick client or trainer, choose a plan if you're a client, and you're in -- everything happens right in the app, no in-person visit required.
Do I need any equipment or gym access?+
That depends on your own situation and your plan -- talk to your coach about what you have access to and your program will be built around it.
I'm brand new to training. Is this for me?+
Yes. Coaching and Program + Review both start with a real conversation or a program picked for your level -- you're not left to figure it out alone.
Plans & pricing
What's the difference between the three plans?+
Self-Guided is DIY with the full toolset. Program + Review puts you on a real, tested program a coach built and reviews monthly, no guessing what to do. Coaching is full 1:1 programming and direct feedback. Full breakdown on the What We Do page.
Can I switch plans later?+
Yes, anytime from your account. Switching to a new plan re-requires payment for that plan, same as signing up fresh.
How does billing work?+
Plans are billed monthly and renew automatically until cancelled, processed securely through Stripe -- we never see or store your full card details.
Is there a free trial?+
Self-Guided and Program + Review both start with a 7-day free trial on your first signup -- you won't be charged until it ends, and you can cancel anytime before then from Your Plan and never pay a thing. Stripe still collects a card up front to make the switch to paid seamless if you keep going.
How do I cancel?+
Cancel yourself, anytime, from Your Plan inside the app -- no need to email or call anyone. You keep full access through the rest of the period you already paid for, and it just won't renew after that. No refund for the current period already paid for, and you can undo a cancellation with one tap any time before it takes effect.
Training & the app
Is this in-person training or app-based coaching?+
Forged Axis is fully app-based right now -- your programming, logging, and check-ins all happen online, wherever you are. There's no in-person component today.
Can I log workouts, food, and recovery from my phone?+
Yes -- the whole client experience is built mobile-first, with big tap-friendly controls for logging mid-workout, and it can be installed to your home screen like a real app.
What if I have an injury or limitation?+
Record it in the app (or tell your coach directly) so it's factored into your programming. Always talk to a doctor before starting a new program if you have a real health concern.